LibGuides: Library Value Toolkit V2: 'Overview' Resources

Overview Resources

Here are some core resources that include many of the value categories included in this Guide.

The Health Library Standards, Value and ROI Wiki is a 'must' resource to consult. (See link below.)

Dean Giustini's Health Library Standards, Value & ROI
This Wiki, managed by librarian Dean Giustini, includes links and annotation for core documents of standards, methodology and research findings from associations, government agencies and the research literature.

The Evaluation and Measurement of Library Services by Joseph R. Matthews
ISBN: 1591585325
Publication Date: 2007
In this book, Matthews describes the wide array of existing tools that can be used to evaluate any library service, and introduces the reader to newer tools designed to measure customer and patron outcomes. He outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric metrics.
Evaluating the Impact of your Library by Sharon Markless; David Streatfield
ISBN: 9781856048125
Publication Date: 2012, 2nd revised edition
In a nutshell, provides detailed information of the Why and How. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning.
Facet Publishing has many other books on this topic.

A Short Guide to Monitoring and Evaluation
This is a brief (16 page) generic guide to the nuts and bolts of evaluation. Includes: Evaluation Questions, Flowchart, Easy-to-Use Template. 2011. From Swinburne University of Technology , Australia.
Assess for Success: Proving Library Value
Presentation by Steve Hiller Director, Planning and Assessment University of Washington Libraries.

For academic library but great breakdown that can be applied anywhere.
Accessed Apr 2014 at: http://bit.ly/1gFXRD0

Evaluating Clinical Librarianship: A Systematic Review
Brettle, A. et. al. (2011) Health Information and Libraries Journal. 28 (1): 3-22.
The Framework was based on this paper.
University of Wisconsin-Extension, The Learning Store, Program Development & Evaluation
There are many products available that can be downloaded free of charge. Some examples:
Planning a Program Evaluation
Planning a Program Evaluation: Worksheet
Collecting Evaluation Data : End of Session Questionnaires