Explore communication tools to develop your listening skills, to anticipate the needs of your leader and be able to communicate so your message is heard.
St. Michael’s aims to provide exemplary physical, emotional and spiritual care for each of our patients and their families. As demonstrated by previous satisfaction survey results, many people identify health care with customer service, and health care worker attitudes, behaviors; communications strongly influence their experiences and perceptions of the Hospital and the staff. Whether you work in a clinical or non-clinical area, this workshop will provide you with practical tools and techniques to successfully manage customer service. Learners will use interactive exercises and scenarios to practice new knowledge and skills.