Example: Conducting Literature Reviews:
How do we evaluate this service? There are different strategies depending on what is to be measured.
Usage Statistics to determine use of service and by whom.
Number of searches per year
Number by Department or Program Area
Numbers broken down by hours spent, etc.
Use: Feedback Questionnaire to determine effectiveness:
Basically, 'How are we doing?'
Did contribution make a difference? Follow-up to confirm if: