Recommendation 1: Use an electronic format whenever possible. People feel more comfortable with the anonymity of it!
Recommendation 2: Send a follow-up survey or conduct an interview at a later time - 6 months. Sometimes the outcome or impact of your work takes time to become apparent.
Recommendation 3: Keep them short & don't use 'Librarian Speak' for users surveys. See Booth (2005) for examples for wording.
From 2002 MLA Report: The Value of Library and Information Services...
Collect Data on Users and Intended Use.
Incorporate when collecting data on services like literature requests, Inter Library Loans, evaluation of instruction / learning sessions.
Please identify your position within the hospital/medical center:
INTENDED USE DATA
Please indicate the purpose of your [SERVICE] request:
Sample Focus Group Questions
1. Please describe an incident in which [SERVICE] has supported [ACTIVITY].
2. How can [SERVICE] be improved?
3. How can the library further support [ACTIVITY]?