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What do we think you should keep in mind?
Recommendation 1: When planning what to measure, don't panic. It is OK to tackle one component at a time.
Recommendation 2: Frequently step back and see the 'big picture'.
Recommendation 3: Look to your organization's MVV to determine major Impacts to measure and report.
This page highlights 'overview' resources.
Top Resources: Documents
A Short Guide to Monitoring and Evaluation
This is a brief (16 page) generic guide to the nuts and bolts of evaluation. Includes: Evaluation Questions, Flowchart, Easy-to-Use Template. 2011. From Swinburne University of Technology , Australia.
Assess for Success: Proving Library Value
Presentation by Steve Hiller Director, Planning and Assessment University of Washington Libraries.
For academic library but great breakdown that can be applied anywhere.
Accessed Apr 2014 at: http://bit.ly/1gFXRD0
Top Resources - Books
The Evaluation and Measurement of Library Services by
Publication Date: 2007
In this book, Matthews describes the wide array of existing tools that can be used to evaluate any library service, and introduces the reader to newer tools designed to measure customer and patron outcomes. He outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric metrics.
Image courtesy of [Master isolated images] / FreeDigitalPhotos.net
What is this?
A Value Framework has been developed to show an overview of the components and relationships of the evaluation process, from inputs to outputs. This Framework can be applied to any aspect of 'measuring value'.
Brettle et al. Evaluating Clinical Librarian Services: A Systematic Review.
Give Me an Example!
Conducting Literature Reviews:
How to Evaluate. Example of mixed methods approach.
Usage Statistics to determine use of service and by whom.
Number of searches per year
Number by Department or Program Area
Numbers broken down by hours spent, etc.
Feedback Questionnaire to determine effectiveness:
- Saved time?
- Useful, relevant results?
Basically, 'How are we doing?'
Did contribution make a difference? Follow-up to confirm:
- Grant was Awarded (align with organizational objective to increase grants), or
- Contributed to a research based change in practice (align with organizational objective to provide quality care).