Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
Task Force Recommendations
What do we think you should keep in mind?
Use an electronic format whenever possible. People feel more comfortable with the anonymity of it!
Send a follow-up survey or conduct an interview at a later time - 6 months. Sometimes the outcome or impact of your work takes time to become apparent.
Keep them short & don't use 'Librarian Speak' for users surveys. See Booth (2005) for examples for wording.
Top Resources: Links
How to evaluate: Questionaires
Good pointers for developing questionnaires from eVALUEd.
Impact Assessment: MAP Toolkit
From the MAP (Making Alignment a Priority for health libraries) Toolkit (UK). Includes example feedback forms for services like: Current Awareness, Document Supply, Enquiry, Search, & Training
LibQual is a service of ARL (Association of Research Libraries). It is primarily used by university libraries to solicit user feedback and opinions. It is a good resource to know about, even if it is not appropriate for your library.
Mind Your Ps and Qs (Pitfalls of Questionnaires)
Booth, A. (2005) Health Information and Libraries Journal. Provides tips on appropriate wordings for routine survey questions that can be ambiguous to library users.
Online Survey Tools
Choices and background from NN/LM
Figure with checkmark: Image courtesy of [Master isolated images] / FreeDigitalPhotos.net
Woman: Image courtesy of
What is this?
This section is dedicated to methods used in qualitative evalution through user feedback. Strategies include: Questionnaires, Focus Groups and Interviews. It includes:
What is Feedback & Surveys?
Give Me an Example!
From 2002 MLA Report: The Value of Library and Information Services...
Collect Data on Users and Intended Use.
Incorporate when collecting data on services like literature requests, Inter Library Loans, evaluation of instruction / learning sessions.
Please identify your position within the hospital/medical center:
- etc. etc.
INTENDED USE DATA
Please indicate the purpose of your [SERVICE] request:
- Clinical Care
- Clinical Learning/Staying Informed
- Student Research
- Institutional Management
- Funded Research
- Patient Education
- Other ____________________________
Sample Focus Group Questions
1. Please describe an incident in which [SERVICE] has supported [ACTIVITY].
2. How can [SERVICE] be improved?
3. How can the library further support [ACTIVITY]?
Give Me Another Example!
From their award winning survey, here's an example of a feedback form from Taskforce member Penka Stoyanova and Christina Woodward!